Refund policy

Our 30-day returns policy

You have 30 calendar days from receiving your item to return it under our voluntary returns policy. For this policy, items must be unused, in their original condition and original packaging. Please provide proof of purchase and contact a2zleatherbeds@gmail.com before arranging a return.

Cancellation rights for online orders

Where statutory cancellation rights apply, you can tell us that you wish to cancel within 14 calendar days of delivery and then have a further 14 days to return the goods. These rights are separate from our voluntary 30-day returns policy. Statutory exceptions can apply, including to genuinely personalised or custom-made goods.

Refunds

We will inspect returned goods and tell you the outcome promptly. Our usual processing time is up to 7 working days after approval. Where statutory cancellation rights apply, we will refund within 14 calendar days of receiving the goods back, subject to the applicable legal rules. Your payment provider may take additional time to display the credit. Refunds go to the original payment method.

Return and delivery costs

For a change-of-mind return, you are responsible for the return transport costs. Contact us before booking a collection. Where statutory cancellation rights apply, the original standard delivery cost is refundable; an upgrade above the standard delivery cost may not be.

Faulty, damaged or misdescribed goods

The unused-item and original-packaging conditions of our voluntary policy do not limit your statutory rights. Contact us with your order number and details of the problem so we can arrange the appropriate remedy. Your statutory rights are not affected by this policy.